From “Ask Kit!”:
Q: The most important experience I want in my B&B along with extra ordinary service, is to make sure my guest have a Great night SLEEP!! An experience that will inspire them to come back for more and tell ALL their friends…
Customer Service
How to handle problems between guests…
From “Ask Kit!”:
Q: If other guests give another in the inn problems and at check out he demands his money back because of the problems you say………yes immediately? offer them another chance to stay? or give them just a discount after all they still spent the entire night without complaining about the other guests. What would you do?
First Contact — Guest Check-in
An article about self-service kiosks in hotels for guest check-in just came across my desk. My first reaction was “It’s about time! I’m tired of waiting to check into my room.” My second reaction was “But that’s the time you set the tone and start the relationship with yor guests. B&Bs really have the edge on hotels — again.”
Filling In The Gaps For Guests
From “Ask Kit!”:
Q: What can we offer guests that they might have forgotten to pack, such as a razor or toothbrush?
One Opinion About What “Guest Services” Is
From “Ask Kit!”:
Q: I believe “guest services” encompasses everything that makes a guest feel welcome, comfortable and secure. Why do I not find that in B&Bs all the time?