How to handle problems between guests…

From “Ask Kit!”:

Q: If other guests give another in the inn problems and at check out he demands his money back because of the problems you say………yes immediately? offer them another chance to stay? or give them just a discount after all they still spent the entire night without complaining about the other guests. What would you do?

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First Contact — Guest Check-in

An article about self-service kiosks in hotels for guest check-in just came across my desk. My first reaction was “It’s about time! I’m tired of waiting to check into my room.” My second reaction was “But that’s the time you set the tone and start the relationship with yor guests. B&Bs really have the edge on hotels — again.”

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