From “Ask Kit!”:
Q: “What “low cost” ways can you suggest for increasing guest satisfaction? What kinds of amenities do you offer your guests and how much does this increase your costs?”
A: I think flexibility on your part, within reason, is a great start to creating more guest satisfaction. A range of breakfast hours and check-in/out times are examples. Options is another way of increasing guest satisfaction. Giving guests a choice about breakfast (full or continental) or the choice of brightness in their room by using 3-way bulbs in 3-way switches, climate and temperature control in their room (extra blankets available *in* their room, heating or cooling options). Providing extra touches like flowers, candy/chocolate at turn down, a never- empty cookie jar, binoculars and a bird/animal book by the picture window, acting like a concierge for your guests and making recommendations and reservations for them — all make guests feel content.
Amenities cover a wide range of possibilities. There is the standard amenity of soap and shampoo. You could also offer conditioner, mouth wash, shower caps, emery boards, shoe shine cloths, … You can spend as little as 25 cents and as much as $15 on that topic alone. I also see amenities as including phones, high speed Internet, fireplaces, TVs and VCRs, coffee pots with tea/cocoa/coffee available, room refrigerators, iron with ironing boards, jetted tubs or steam showers, etc. These range from inexpensive to expensive (both of money and space).
Research is the only way to know what it will cost you to offer the various amenities.
Does that help? I know it’s not specific but I hope it opens your imagination to the diverse possibilities.